Job Posting
Office Administrator
N’DEH LIMITED PARTNERSHIP
Accelerate Communications
Reports To
GM & CFO
Location: High Level, Alberta
Employment Type: Full-Time, Permanent
Posting Date: October 13, 2026
Start Date: As soon as possible
About N’Deh Limited Partnership & Accelerate Communications
N’Deh Limited Partnership is the commercial arm of Dene Tha’ First Nation, located in northern Alberta. N’Deh owns and operates a range of community businesses and assets, including fiber-optic broadband infrastructure serving the communities of Bushe River and Meander River, built through the Universal Broadband Fund.
Accelerate Communications is N’Deh’s newly established internet service provider (ISP) operating under N’Deh Limited Partnership. We are in the process of transitioning full broadband operations in-house and expanding high-speed internet access to all community members of Dene Tha’ First Nation. This is a unique opportunity to be part of a community-owned telecommunications venture from the ground up.
Position Summary
The Office Administrator serves a dual role within N’Deh Limited Partnership. The position is responsible for the general administrative and reception functions of the N’Deh office, as well as the day-to-day back office operations of Accelerate Communications, N’Deh’s internet service provider business. The Office Administrator is also expected to perform other related duties as assigned to support the operational needs of N’Deh Limited Partnership and its business operations.
As the first point of contact for community members, customers, and visitors, the Office Administrator provides front desk reception and customer service, handles cash transactions, manages organizational assets, and ensures the smooth and professional operation of both the N’Deh office and Accelerate Communications.
Duties and Responsibilities
N’Deh Office – Reception & Administrative Duties
- Serves as the first point of contact for community members, visitors, and staff, providing a welcoming and professional environment.
- Answers and directs incoming phone calls, emails, and in-person inquiries to the appropriate staff member or department.
- Maintains positive and respectful relationships with community members, visitors, vendors, and staff.
- Books and coordinates meetings, boardroom bookings, and appointments as required.
- Performs general clerical duties including word processing, filing, record keeping, photocopying, and scanning.
- Advises management of any office concerns, service issues, or facility requirements.
Cash Handling:
- Receives and receipts cash payments.
- Prepares and makes bank deposits in accordance with N’Deh financial procedures.
- Balances cash on hand daily and prepares required reports for the Finance team.
- Maintains the security and integrity of cash, cheques, and financial documents at the front desk.
Vehicle & Heavy Equipment Management:
- Maintains a current and accurate inventory list of all N’Deh vehicles and heavy equipment.
- Tracks and coordinates scheduled maintenance for all vehicles and heavy equipment; liaises with service providers and maintains maintenance records.
- Monitors and renews vehicle and equipment insurance policies; ensures all coverage is current and compliant.
- Maintains registration, licensing, and inspection records for all vehicles and equipment.
- Advises management of upcoming maintenance requirements, insurance renewals, or compliance deadlines.
Office Asset Management:
- Maintains an up-to-date inventory of all N’Deh office assets, including mobile phones, laptops, tablets, and other equipment.
- Tracks the assignment, condition, and location of office assets; records the issuance and return of equipment to staff.
- Coordinates the repair, replacement, or upgrade of office assets as required.
- Manages service plans, warranties, and contracts related to office technology and equipment.
- Orders office supplies and consumables within the allocated budget.
- Accelerate Communications – Back Office Duties
- Manages the day-to-day back office operations of Accelerate Communications, including subscriber records, service agreements, and correspondence.
- Creates and manages customer service tickets for internet service requests, technical issues, and complaints; follows up to ensure timely resolution.
- Responds to customer inquiries regarding internet service plans, billing, outages, and general account information.
- Collects internet service payments from customers, accurately records transactions, issues receipts, and prepares required reports for Finance.
- Operates point-of-sale and billing systems; balances cash and reconciles daily payment records.
- Maintains and updates the subscriber database, ensuring accuracy of customer contact details, service packages, and account status.
- Manages accounts receivable follow-up, including outstanding balances and payment arrangements, in coordination with the Finance team.
- Processes and tracks purchase orders, invoices, and vendor payments related to Accelerate Communications operations.
- Assists with the preparation of operational reports, correspondence, and documentation as directed by management.
- Liaises with TLC Solutions, Networld Cable Inc., and other operational partners on administrative and back office matters.
- Performs other related duties as required.
Qualifications and Experience
- High school diploma (Grade 12) or equivalent; post-secondary education in business administration or a related field is an asset.
- Minimum one year of experience in an administrative, receptionist, or customer service role.
- Experience handling cash, processing payments, preparing bank deposits, and completing financial transactions.
- Experience maintaining asset registers, vehicle records, or equipment inventories is an asset.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Experience with billing or customer management software is an asset.
- Valid Alberta Driver’s Licence and access to a reliable vehicle.
- Satisfactory Criminal Record Check.
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills in English.
- Strong interpersonal and customer service skills with the ability to interact respectfully with community members, customers, and staff.
- High level of integrity and accuracy when handling cash, cheques, and financial transactions.
- Ability to handle confidential and sensitive customer and financial information with discretion and sound judgement.
- Strong organizational skills and attention to detail, with the ability to manage multiple asset registers and records simultaneously.
- Ability to work independently and as part of a small team in a dynamic environment.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing priorities.
- Knowledge of Dene Tha’ First Nation community, history, traditions, and culture is an asset.
- Familiarity with internet service or telecommunications operations is an asset.
Work Conditions
- Work is performed primarily at the N’Deh Limited Partnership office in High Level, Alberta.
- Standard full-time hours; occasional flexibility may be required to meet operational needs.
- Travel to Bushe River, Meander River, or surrounding communities may be required on occasion.
- Manual dexterity is required to use desktop computers and office equipment.
- Occasional lifting or moving of items up to 25 lbs may be required.
How to Apply
Qualified candidates are invited to submit a cover letter and resume to:
N’Deh Limited Partnership
Attention: Human Resources
Email: HR@ndeh.ca
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Priority consideration may be given to qualified members of Dene Tha’ First Nation.
