Women’s and Children’s Emergency Shelter
Dene Tha’ First Nation
Employment Opportunity
Case Manager
Location: Dene Tha’ First Nation Women’s and Children’s Emergency Shelter
Reports to: Facility Manager
Term: Full-Time Position
Schedule: Monday to Friday, daytime hours, with flexibility required to support shelter operations
Position Overview
The Case Manager provides leadership, clinical oversight, and professional supervision for all case management, intake, and frontline service delivery within Dene Tha’ First Nation’s Women’s and Children’s Emergency Shelter. While Case Support Workers are responsible for conducting intake and completing individualized case plans, the Case Manager ensures that all case planning, safety planning, documentation, and coordinated supports meet professional, legislative, cultural, and funding standards.
Working within a trauma-informed and culturally grounded shelter model, the Case Manager oversees service quality, risk management, complex case review, and staff supervision to promote safety, stability, healing, and informed decision-making for women and children accessing shelter services. This position operates within a 24/7 emergency shelter context and must remain responsive to emerging risks, high-acuity situations, and operational pressures as required.
Core Responsibilities
Clinical Oversight and Case Management Supervision
· Provide professional oversight of all intake assessments, individualized case plans, safety plans, and risk evaluations completed by Case Support Workers.
· Review and approve case plans to ensure they are comprehensive, trauma-informed, culturally responsive, and aligned with client-identified goals.
· Conduct regular file reviews and documentation audits to ensure compliance with shelter standards, privacy legislation, and funding requirements.
· Monitor case complexity, risk levels, and emerging safety concerns across the shelter.
· Provide consultation and direction in high-risk, complex, or escalated cases.
· Ensure case planning practices remain strengths-based, culturally grounded, and consistent across shifts.
Supervision and Staff Development
· Provide day-to-day supervision, mentorship, and professional guidance to Case Support Workers.
· Support staff in developing strong assessment, safety planning, and documentation practices.
· Offer coaching in trauma-informed care, de-escalation, and crisis response.
· Participate in onboarding, training, performance evaluations, and professional development planning for direct reports.
· Provide real-time guidance during crisis situations or when staff require supervisory decision-making.
· Step in to support frontline operations when staffing pressures or emergencies require additional leadership presence.
Risk Management and Crisis Leadership
· Provide leadership and professional direction in high-risk or complex situations involving client safety, child welfare, or critical incidents.
· Support decision-making related to admissions, discharge, service restrictions, or safety escalations involving complex cases.
· Ensure mandatory reporting obligations related to child protection or imminent risk are fulfilled in accordance with legislation and shelter policy.
· Participate in critical incident review and debrief processes.
· Identify systemic risks or operational vulnerabilities and communicate concerns to the Facility Manager in a timely manner.
Coordination, Referrals, and External Partnerships
· Support Case Support Workers in coordinating referrals to health, legal, housing, child and family services, income supports, and other resources.
· Liaise with external service providers to resolve barriers, escalate complex issues, and support continuity of care.
· Participate in multidisciplinary case conferences and collaborative planning meetings as required.
· Support development and maintenance of professional relationships with Indigenous and non-Indigenous service partners.
Documentation, Compliance, and Quality Assurance
· Ensure accurate and consistent use of shelter data systems and case management tools.
· Monitor intake volumes, case trends, risk patterns, and service pressures to inform operational planning.
· Provide accurate summaries, outcome data, and trend analysis to support reporting to the Facility Manager, Board, and funders.
· Ensure documentation practices meet audit, privacy, and legislative standards.
· Participate in internal reviews, monitoring activities, and compliance processes.
· Support continuous quality improvement through analysis of outcomes, service trends, and client feedback.
Program Leadership and Practice Standards
· Model trauma-informed, culturally respectful, and ethical practice at all times.
· Maintain clear professional boundaries and uphold confidentiality.
· Promote culturally grounded approaches to healing and service delivery, incorporating Indigenous knowledge and protocols.
· Support consistent application of shelter policies and case management standards.
· Participate in strategic discussions regarding staffing levels, program capacity, and service development.
Shared Shelter-Wide Responsibilities
All employees of the DTFN Women’s and Children’s Emergency Shelter work within the context of a 24/7 emergency shelter environment and share responsibility for upholding the safety, dignity, confidentiality, and well-being of all clients, children, families, staff, and the facility. While not all positions are shift-based or client-facing, all staff are expected to contribute to the effective and professional operation of the shelter by responding appropriately to safety concerns within the scope of their role, communicating concerns promptly to on-shift staff or management, and supporting colleagues during high-volume or critical situations as reasonably required.
All staff are expected to maintain ongoing compliance with confidentiality and privacy obligations and to participate in required trauma-informed, cultural safety, and role-specific training throughout their employment. These obligations are fundamental conditions of continued employment within the shelter.
Qualifications
· Degree or diploma in social work, human services, Indigenous studies, psychology, or a related field, or an equivalent combination of education and experience.
· Minimum five years of experience in case management, advocacy, or frontline service delivery, preferably within a women’s and/or children’s shelter, Indigenous organization, or trauma-informed setting.
· Demonstrated expertise in trauma-informed practice, safety planning, risk assessment, and coordinated service delivery.
· Strong leadership, communication, documentation, and decision-making skills.
· Ability to provide supervision, mentorship, and professional guidance to frontline staff.
· Knowledge of Indigenous culture, values, and language is a strong asset.
· Valid Class 5 Driver’s Licence and ability to travel as required.
· WHMIS, First Aid, CPR certification (or willingness to obtain).
· Successful completion of a Criminal Record Check and Child Intervention Check.
Work Environment and Conditions
· Primarily daytime role operating within a women’s and children’s emergency shelter.
· Flexibility required to respond to complex cases, emergencies, or operational needs within a 24/7 shelter environment.
· Trauma-exposed work environment requiring professional boundaries, emotional resilience, and strict adherence to confidentiality.
· Position may require attendance at meetings, case conferences, or appointments outside of regular office hours on occasion.
Closing Date: March 31, 2026
Send resume with a Criminal Record and Child Intervention checks to:
Human Resources Manager
Dene Tha’ First Nation
Box 958 High Level, AB T0H 1Z0
Phone: 780 926-2786 or Fax: (780) 926-5730
Email: DoreenA@denetha.ca
We thank all candidates in advance, however only those selected for an interview will be contacted.
